Refund & Cancellation Policy – Starters4U
Applicable to customers of Starters4U and MOZZ Chinese & Pizzateria in Gachibowli, Hyderabad.
Operational Policy Notice: This document outlines current operational procedures for online ordering, fulfillment, and payment handling via Starters4U for MOZZ Chinese & Pizzateria. It represents an active operational draft and does not constitute formal legal counsel. For policy clarifications, please contact store management.
1. Order Cancellation Policy
Because food is prepared fresh to order, cancellations can only be requested prior to kitchen preparation commencing.
Once kitchen preparation or oven baking is underway, orders cannot be cancelled due to the perishable nature of freshly prepared food.
2. Damaged or Incorrect Items
If an item is delivered damaged, spilled, or missing from your order, please notify customer support immediately with your Order ID.
Verified missing or damaged items will be refunded to your original payment method or re-delivered promptly.
3. Refund Processing
Approved refunds for online payments are credited back to the original payment source in accordance with standard payment gateway and banking processing procedures.
4. Non-Delivery or Address Errors
Customers are responsible for providing an accurate delivery address and accessible contact phone number in Gachibowli. If our delivery personnel cannot reach you after reasonable attempts, the order may be marked fulfilled.